We apologise for any inconvenience. If you’ve received the wrong item, please contact our customer service team via live chat on our website or email us at sales@primosportsuk.co.uk. We’re here to resolve the issue as quickly as possible.

If you’ve received a faulty item, please send photos of the issue to our customer service team at sales@primosportsuk.co.uk. If the fault is confirmed, we’ll cover the return costs. Refunds are processed once the item has been inspected, and replacements will be sent if available.

At times, we may be awaiting stock to fulfil your entire order. If this happens, we’ll issue a full refund for any items we’re unable to send. Please note that orders containing multiple items may arrive in separate deliveries. If you haven’t received an update about an unavailable item or your refund within 5 working days, please contact our customer service team at sales@primosportsuk.co.uk

Stay updated on new arrivals by checking our social media channels or visiting the ‘New Arrivals’ section on our website. For first access to new launches and early updates, don’t forget to subscribe to our email list.

We strive to provide comprehensive information on all our styles. If you need additional details, please email our customer service team at sales@primosportsuk.co.uk or reach out via our live chat. We’ll be happy to assist you promptly.

Please track your return using your chosen carrier. We process returns within 7 days of receiving them. Please allow up to 5 working days for the refund to be in your account. For any queries, contact our customer service team at sales@primosportsuk.co.uk.

We aim to restock products as quickly as possible, but timelines can vary. Stay updated on availability by checking our website and following our social media channels.

For non-preorder items, please contact us with your order number for updates. You can also track your parcel using Royal Mail’s tracking service with the tracking number provided.

Orders cannot be cancelled or changed once placed. If you need to update your delivery address, please contact us promptly at sales@primosportsuk.co.uk. Returns are accepted - see our returns policy for more details.

If your item(s) are out of stock at the time of packing, we will cancel the affected items and issue a refund. Please allow up to 5 working days for the refund to appear, depending on your payment method.

We accept payments from all major banks and card providers. You can also choose Pay in 3 with Clearpay at checkout for flexible instalments.