We apologize for any inconvenience. If you've received the wrong item, please reach out to our customer service team through the live chat on our website or email us at help@primosportsuk.co.uk. We're here to assist you in resolving this issue promptly.

Send photos of faulty goods to our Customer Care team at help@primosportsuk.co.uk, who will guide you on the next steps. If a fault is confirmed, we'll cover the return costs. Refunds will be processed upon inspection, and replacements will be sent if available.

At times, we may be awaiting stock to fulfill your entire order. If this is the case, we'll provide a full refund for any items not sent. Note that orders with multiple items may be split into separate deliveries. If you haven't received communication about an item's unavailability and your refund after 5 working days, contact our customer service team via email at help@primosportsuk.co.uk.

Stay updated on new arrivals by checking our social media channels or visiting the 'New In' section on our site!

We strive to provide comprehensive information on all our styles. For additional details, email our customer service team or contact us on our live chat, and we'll assist you promptly.

Track your return with your chosen carrier. We process returns within 7 days of receipt. Allow up to 5 working days for the refund to reflect in your account. For queries, contact our customer service team at help@primosportsuk.co.uk.

We aim to restock products as soon as possible, but timelines can vary. Stay informed through our social channels and website for product availability updates.

For non-preorder items, contact us with your order number for updates. Track your parcel through the DPD app with the provided tracking number.

Orders cannot be cancelled or changed once placed. If you wish to change the address, contact us via help@primosportsuk.co.uk promptly. Returns are accepted; view our returns policy for details.

If your ordered item(s) are out of stock at packing time, we'll cancel the order and issue a refund. Please allow up to 5 working days for the refund, depending on your payment method.